How do you dispute an OTA commission charge?
Last reviewed 2026-07-02
To dispute an OTA commission charge, identify the specific reservation and why the charge breaks your agreement, document it against the OTA's own statement and your PMS record, and raise it through the channel's partner support with the reservation reference. The stronger the documentation, the faster it resolves.
- Identify the exact reservation and the reason the charge is wrong.
- Document it against the OTA statement and your PMS record.
- Raise it through partner support with the reservation reference.
- Clear, per-reservation evidence is what gets charges reversed.
Build the case per reservation
Disputes succeed one reservation at a time. For each, pin down what was charged, what your agreement allows, and the gap: a commission on a cancelled stay, a rate above your percentage, commission on taxes and fees, or a duplicate.
Document it against their own data
Match the charge to the OTA's statement line and the reservation in your PMS. The OTA's own record showing the cancellation, the agreed rate, or the duplicate is the evidence that makes the claim hard to refuse.
Raise it and track it
Submit through the channel's partner or extranet support with the reservation reference and the documented discrepancy, then track it to resolution. Keeping a record of each dispute and its outcome also surfaces patterns worth fixing at the source.
Common questions
Who do I contact?
Each channel handles commission disputes through its partner or extranet support. The claim needs the reservation reference and the documented discrepancy to move quickly.
How far back can I dispute?
Channels apply their own time limits, which is why reconciling monthly matters. The sooner an error is caught and documented, the more likely it is recoverable.
Do you file the dispute for me?
We find and document each discrepancy so the claim is ready to submit. You keep 100% of what is recovered.
See your own number, free
A free three-month review reconciles your real data and shows you exactly what is recoverable. You keep the findings.