How do you reconcile DoorDash and Uber Eats payouts?
Last reviewed 2026-07-01
Reconciling delivery payouts means matching each order in your POS to what the platform actually paid after its commission, fees, refunds, and adjustments. You compare two sources: the platform payout statement and your POS order records, then flag overcharged commissions, wrong refunds, chargebacks, and orders that were never paid.
- The two sources are the platform payout statement and your POS orders.
- Match per order or per payout, not just the weekly total.
- Commission billed above your contracted rate is a common overcharge.
- Refunds and adjustments are often charged back to you incorrectly.
Why payouts drift from orders
Order volume is high, and every payout nets together commission, service fees, refunds, adjustments, and promotions. When you only check that the weekly deposit looks about right, per-order errors disappear inside the total.
The two-way match
Pull your orders from the POS, match each to the payout the platform reported, check the commission rate against your contract, confirm refunds and adjustments were actually yours, and flag any completed order that was never paid.
Where the apps overcharge
Commission above your contracted rate, refunds charged back that were the platform's fault, chargebacks you never approved, promo fees on the wrong orders, and payouts that never land. These recur across almost every restaurant.
Common questions
What do you need from me?
Your recent payout statements from DoorDash, Uber Eats, and Grubhub, plus a sales export from your POS. Read-only is fine.
Which platforms can you check?
DoorDash, Uber Eats, Grubhub, and other delivery or catering marketplaces, all reconciled against one set of POS records.
Will the platform dispute it?
These are overcharges against your own orders. Documented against your POS and the platform's statement, the dispute stands on its own.
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